Click & Collect – FAQ

• How does Click & Collect work?

It’s simple, ‘Click’ to place your order via our website at your selected store and ‘Collect’ in branch within 30 minutes*

For more information, click here.

•  What does ‘Collect Today’ mean?

Items that display ‘Collect Today’ are in stock at your selected Tucker French branch. Your item will be ready to collect within 30 minutes (usually faster) during branch opening hours. If you are shopping outside of hours, then your item will be ready for collection the next working day.

• What does ‘Collect Next Day’ mean?

Items that display ‘Collect Next Day’ are in stock at our central distribution warehouse and will be sent to your selected store, next day. Items will arrive at your selected store by midday, your selected branch will contact you once the item is available for collection.

Orders must be placed by 3pm to qualify for ‘Next Day’ Collection.

Please note, this only applies Monday to Friday within branch opening hours.

•  What does ‘Order from Supplier’ mean?

Items that display ‘Order from Supplier’ are ordered directly from our suppliers at the time of order. These items can take 5-10 working days to arrive at your selected branch for collection. Your branch will contact you as soon as your item is ready for collection.

• When will my order be available to collect?

‘Collect Today’ items will be available for collection within 30 minutes of order (during store opening hours). We will contact you via email as soon as the order is ready for collection, we ask our customers to bring this email with them when they collect, so please wait for this to arrive before coming to collect your order.

•  What are your Collection cut off times?

Orders placed for items with the stock status ‘Collect Today’ can be placed and collected 30 minutes before the branch closes.

Orders placed for items with the stock status ‘Next Day Collection’ must be placed before 3pm to qualify for Next Day collection. Orders placed after this time will be available from the following working day.

•  What do I need to bring with me to collect in branch?

You will receive an order confirmation email which will contain your order number. Please bring this, along with the card you paid with and photographic ID when you come to collect your items.

•  How long will my selected branch hold my order for?

Your selected Tucker French branch will hold your order for a maximum of 14 days.

•  What happens if I don’t collect my order?

If your order is not collected within 14 days, the items will be returned to stock. Please contact us to arrange a refund or rearrange a collection.

•  Where do I go to collect my order in branch?

Please go straight to our trade counter where a colleague will be happy to help with your collection.

•  Can someone collect on my behalf?

We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence). Please note, original ID documents required, copies/photos are not accepted.

•  What time is my selected branch open?

Our branch opening times vary depending on location, but most branches are open Monday to Friday between 7am and 5pm. Our branches are also open on Saturdays from 8am-12pm

We recommend you check your nearest store opening hours here before making your way to us.